Bilmed Consulto Privacy Policy
At Consulto, we are committed to protecting the privacy of our users. This privacy policy outlines how we collect, use, and safeguard the personal information of patients, clients, and visitors to our platform. By using our services, you agree to the terms outlined below.
1. Information We Collect
Personal Information: When you register for an account, book a consultation, order lab tests, or request medicine delivery, we collect personal details such as your name, age, gender, email, phone number, and address.
Medical Information: This includes details about your medical history, current health conditions, test results, prescriptions, and any information shared during your consultations with doctors on our platform.
Payment Information: For transactions, we collect payment details such as credit card information, bank details, and billing addresses.
Corporate Plans Data: For users accessing through corporate health plans, we may collect additional details related to your employment, including employer name and health benefits coverage.
2. How We Use Your Information
Providing Services: We use your information to schedule consultations, deliver lab tests at home, and facilitate medicine deliveries.
Communication: Your contact details will be used to send appointment reminders, test result notifications, and updates related to your health plan.
Improving Our Services: We may analyze data usage to improve our services, enhance user experiences, and customize service offerings like corporate plans or wellness programs.
Compliance: We may use your information to comply with legal requirements or to cooperate with regulatory authorities as needed.
3. How We Share Your Information
Doctors & Medical Professionals: Your medical information is shared with the healthcare professionals providing consultation or diagnostic services.
Labs & Pharmacies: For lab tests and medicine deliveries, we share necessary information with partner labs and pharmacies to fulfill your requests.
Corporate Partners: For users enrolled in corporate health plans, we may share relevant data with your employer or health benefit provider to manage and deliver services.
Third-Party Service Providers: We may work with third-party service providers for payment processing, cloud storage, and data analytics. These providers are bound by confidentiality agreements.
4. Data Security
We implement robust security measures, including encryption and access controls, to safeguard your data. Despite our efforts, no data transmission over the internet is 100% secure. You are responsible for maintaining the security of your account credentials.
5. User Rights
You have the right to:
Access and review the personal data we hold about you.
Request corrections to inaccurate information.
Withdraw consent for data usage (this may affect your ability to use certain services).
Request deletion of your account or personal data, subject to legal or regulatory obligations.
6. Cookies & Tracking Technologies
Our platform uses cookies to enhance user experience, track user behavior, and optimize website performance. You can manage cookie preferences through your browser settings.
7. Changes to Privacy Policy
We reserve the right to modify this Privacy Policy as needed. Significant changes will be communicated to users through email or platform notifications.
8. Contact Us
For any questions or concerns regarding this policy, please contact us at [email protected]
